Support

Support Checklist

Tip: To solve your issue faster, please share as much detail as you can.

• Account email (the email used to log in)
• Plan (24-hour / monthly / annual)
• Issue type (Video link / Destination / Stream / Billing)
• Page name (Videos / Destinations / Streams)
• Stream status (pending / running / stopped)
• Video link type (Google Drive / Direct URL / Other)
• Destination platform (YouTube / Facebook)
• Screenshot (optional but helpful)

Try These First

Stream stuck on “Pending”

• Re-check your stream key
• Confirm the video link permission is accessible
• Stop the stream → Start again
• If needed, delete and create a fresh stream

Video link not working

• Make sure the link is shared with proper access
• The file hasn’t been moved/deleted
• Prefer a direct playable link when possible