Support

Need help with LiveOstad? Send us a support request and our team will respond as soon as possible.

✅ Faster help: use the checklist 📷 Screenshot helps ⏱️ We reply ASAP

🧾 Before You Submit

Support Checklist

Tip: To solve your issue faster, please share as much detail as you can.

Account email (the email used to log in)
Plan (24-hour / monthly / annual)
Issue type (Video link / Destination / Stream / Billing)
Page name (Videos / Destinations / Streams)
Stream status (pending / running / stopped)
Video link type (Google Drive / Direct URL / Other)
Destination platform (YouTube / Facebook)
Screenshot (optional but helpful)

⚡ Common Quick Fixes

Try These First

Stream stuck on “Pending”

Re-check your stream key
Confirm the video link permission is accessible
Stop the stream → Start again
If needed, delete and create a fresh stream

Video link not working

Make sure the link is shared with proper access
The file hasn’t been moved/deleted
Prefer a direct playable link when possible

Submit a Support Request

Please fill out the form below. Our team will get back to you as soon as possible.

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